Legal

Privacy Policy

What we collect, why we collect it, and how we handle it.

This document is a plain-language template and has not been reviewed by an attorney. It should be reviewed and approved by qualified legal counsel before it is relied on.

Who we are

VN Dispatchers is a truck dispatch service for owner-operators and small fleets. This policy explains what information we collect through this website and our carrier portal, and how we use it.

The service is operated by Velo Nest LLC, a Florida limited liability company, doing business as VN Dispatchers. In this policy, "we", "us", and "our" mean Velo Nest LLC doing business as VN Dispatchers.

Information we collect

We collect only the information needed to run the service:

Contact details you give us, such as your name, phone number, email address, and company name.
Business and carrier details, such as MC and DOT numbers, equipment type, preferred lanes, and insurance information.
Documents you upload to the portal, such as authority letters, insurance certificates, W-9s, rate confirmations, and proof-of-delivery paperwork.
Account information, including your email address and a securely hashed password.
Messages you send us through the contact form or the portal.
Basic technical data, such as pages visited and device or browser type, collected through standard website analytics.

How we use information

To set up and manage your carrier account and verify your authority and insurance.
To find, book, and track loads on your behalf, and to prepare invoices and settlements.
To respond to your questions and send service messages about your account and loads.
To keep the website and portal secure, prevent abuse, and improve how they work.

How information is shared

We do not sell your personal information. We share it only where it is needed to do the work you have asked us to do:

With brokers and shippers, when needed to book or deliver a load you have approved, such as your company name, MC and DOT numbers, and insurance certificate.
With service providers that host our website, store data, or provide analytics, under their own security and confidentiality obligations.
When required by law, or to protect the rights and safety of our customers, our staff, or others.

Storage and security

Account data and uploaded documents are stored with a managed cloud database and file storage provider. Access to documents is restricted by account, and staff access is limited to what is needed to support you. No online system is completely secure, so we cannot guarantee absolute security.

Your choices

You can ask us to update or correct the information we hold about you, or to close your account and delete your data, subject to any records we are required by law to keep. To make a request, contact us using the details below.

Cookies

We use cookies that are necessary to keep you signed in to the carrier portal, and standard analytics to understand how the website is used.

Changes to this policy

We may update this policy from time to time. The current version is always available on this page.

Contact us

Questions about this policy can be sent to VN Dispatchers by phone at (754) 251-4435 or by mail at 7901 4th St N, STE 32899, St. Petersburg, FL 33702.

Who we are

VN Dispatchers is a truck dispatch service for owner-operators and small fleets. This policy explains what information we collect through this website and our carrier portal, and how we use it.

Information we collect

We collect only the information needed to run the service:

Contact details you give us, such as your name, phone number, email address, and company name.

Business and carrier details, such as MC and DOT numbers, equipment type, preferred lanes, and insurance information.

Documents you upload to the portal, such as authority letters, insurance certificates, W-9s, rate confirmations, and proof-of-delivery paperwork.

Account information, including your email address and a securely hashed password.

Messages you send us through the contact form or the portal.

Basic technical data, such as pages visited and device or browser type, collected through standard website analytics.

How we use information

To set up and manage your carrier account and verify your authority and insurance.

To find, book, and track loads on your behalf, and to prepare invoices and settlements.

To respond to your questions and send service messages about your account and loads.

To keep the website and portal secure, prevent abuse, and improve how they work.

How information is shared

We do not sell your personal information. We share it only where it is needed to do the work you have asked us to do:

With brokers and shippers, when needed to book or deliver a load you have approved, such as your company name, MC and DOT numbers, and insurance certificate.

With service providers that host our website, store data, or provide analytics, under their own security and confidentiality obligations.

When required by law, or to protect the rights and safety of our customers, our staff, or others.